Asking for feedback is the beginning
Understanding is progress
Improving is succsess!
ASK
SpotWise continuously captures feedback from ALL your customers, both known and walk-in customers.
We reach the customers you know, such as your loyalty club members, through outgoing SMSs.
We reach walk-in customers at your locations through signage, cards, receipts and more.
Engaging Known Customers
Suitable only for businesses who have
the phone numbers of their customers
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An SMS is automatically sent to the customer after visiting your business or receiving service:
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Pressing the link opens a satisfaction survey
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Customers do not need to install any application!
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To learn more about integration click here
Engaging Walk-In Customers
Suitable mainly for bricks-and-mortar businesses
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Display signage in your business or on your printed material calling customers to provide feedback:
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Scanning the QR code opens a satisfaction survey
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Any standard QR scanning app will do the work...
Mobile Feedback Survey
SpotWise provides best-practice surveys for various domains.
Nevertheless they can easily be modified to suit your business needs.
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Customizable – Ask any question you'd like
(rating, radio buttons, drop-down, text, etc.)
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Flexible – Ask all in one page or divide into steps
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Dynamic – Ask different questions in different
situations or business locations
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Accurate – Request customers to textually drill-down
when they provide low ratings
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Multi-lingual – Present surveys in various languages
Hot Features:
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Visualization – Customers can snap or attach a photo
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Monetization – Add a 'Like' button for your Facebook page
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It doesn’t matter how detailed or accurate your data is if it’s not understandable and actionable.
SpotWise intuitive reports make it easy for everyone in the organization to understand and act on feedback.
UNDERSTAND
Reports
We'll send them to you...
Simple yet powerful
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EASE OF USE - We made our reporting so easy to use – you won't need to raise your finger… No login required, no online tools to master and no hassle on your side. We do the math, we do the analysis, and we send the reports directly to your people, saving you lots of time and energy.
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CLARITY – It is crucial that anyone reading reports will thoroughly understand them. The reports were built by field managers, putting inside only the important and clear elements.
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DRILL DOWN – SpotWise analytic reports let you drill down to each measured parameter, based on location, time, day of the week, employee shift, NPS score, age, gender and much more. When customers provide negative feedback, we ask them to elaborate so you can drill down to pin-point the exact issue.
The crowd and the individual
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WISDOM OF THE CROWD – Combining feedback from many customers leverages the collective opinion of the group and is often superior to that of a single expert.
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INDIVIDUAL CUSTOMER RECOVERY – It costs up to 10-times as much to win a new customer than to keep an existing one. We'll provide your people the means to contact unhappy customers directly and address their concerns.
Role-based reporting
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EMPOWER THE FRONT LINES – We deliver feedback and insights directly to your branch managers and front-line representatives so they can make adjustments on a weekly basis.
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INVOLVE THE ENTIRE ENTERPRISE – Territory managers and corporate executives all receive tailored reports specifically for each management level, so they can see the information they need to improve business from their position.
Prove that you’re listening
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TIME IS OF THE ESSENCE! – You can convert a bad experience into a good one, and win back your customers. With real-time SMS alerts, location managers can immediately respond to customer complaints or act on performance gaps.
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INTELLIGENT INFORMATION – Your frontline managers are the ones facing the customers. Upon receiving negative feedback, SpotWise real-time alerts will let your managers know exactly what the customer wrote and where he's located, making an opportunity to correct his experience and have him leave with a smile.
Real-Time Alerts
Save at-risk customers
before they leave!
"The road to success is always under construction"…
Constant introspection and desire to improve are the mark of the successful manager.
IMPROVE
Know faster, grow faster!
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IMMEDIATE IMPACT – As soon as you start using SpotWise, you'll start seeing pay offs. Whether it's from the real-time alerts or from the weekly reports, data is collated when events are fresh so you can catch the trends while they are still emerging.
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SUPPORT GROWTH – Your customers tell you exactly what’s working and what isn't. This gives you the power to turn faster sales cycles, improved satisfaction, value and ultimately growth!
Acquire more customers
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KEEP IT PERSONAL – Customer feedback is personal. Hearing customer voices individually is the only way your company will feel personal accountability to the people it serves. This one-to-one connection is what empowers and motivates front-line employees to satisfy and retain customers at the local level.
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CREATE LOYALTY – Your brand is an experience. SpotWise gives you the tools to measure and enhance customers' loyalty so that they, and their referrals, will stick around.
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REWARD CUSTOMERS – Reward your customers for providing feedback with coupons or promotions, to be redeemed either on-the-spot or sent later by email (for the next visit).
Performance benchmarking
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KNOW WHERE YOU STAND – How do you know how you’re performing compared to others? Powerful benchmarking is built in to SpotWise reports, showing your current status vs. peers, competitors, and historical performance. You’ll know exactly how you’re doing.
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REDUCE SOCIAL MEDIA COMPLAINTS – We all know how bad reviews or complaints posted online can hurt a business. Many times customers just want someone from the business to hear their story. Using Spotwise you are being proactive by providing your customers a place to vent and tell you everything directly without needing to go online.
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SpotWise is your trusted advisor in creating the best Feedback Management program for your company's needs.
The solution is cloud-based (SaaS), setup is quick and there is no hardware to buy.
Your program can be up and running in just a couple of days!